Terms & Conditions

Last updated: November 2025

These Terms and Conditions apply to all purchases made through the official website of Clara Beau London, accessible via www.clarabeaulondon.com.
By accessing or placing an order on our website, you agree to the terms outlined below.

1. Applicability

By placing an order with Clara Beau London, you confirm that you have read, understood, and agreed to these Terms & Conditions.
We reserve the right to update or amend these terms at any time without prior notice.

2. Product Information

We make every effort to ensure that all product descriptions, images, and pricing information are accurate and up to date.
However, occasional typographical errors, inaccuracies, or omissions may occur. In such cases, Clara Beau London reserves the right to correct or update information at any time without prior notice.

Colors and materials shown on the website may slightly vary depending on your screen settings.

3. Orders and Payments

Orders are processed only after full payment has been received.
Available payment methods may vary depending on your country or region. It is the customer’s responsibility to ensure that the selected payment method is valid and accepted.

All transactions on our website are securely processed through trusted third-party payment providers.

4. Processing and Delivery

  • Processing time: 1–3 business days

  • Estimated delivery time: 3–7 business days (depending on destination)

  • Orders are shipped directly from our partner warehouses in China

Delivery times are estimates and may vary due to customs procedures, carrier delays, or other factors beyond our control.
Once an order has been shipped, Clara Beau London cannot alter or cancel the delivery.

5. Returns and Cancellations

Please refer to our Return Policy for full details regarding returns, refunds, and cancellations.
All return requests must comply with the terms stated in that policy.

6. Liability

  • Clara Beau London is not liable for any loss, damage, or delay during shipment once the carrier marks the package as delivered to the address provided by the customer.

  • Customers are responsible for entering the correct and complete shipping address at checkout.

  • Address corrections must be reported within 24 hours of placing the order.

We cannot be held responsible for delays or issues caused by customs, weather, or courier services.

7. Intellectual Property

All website content, including but not limited to text, images, product designs, graphics, and logos, is the intellectual property of Clara Beau London.
No material from our website may be copied, distributed, or used for commercial purposes without our prior written consent.

8. Complaints Procedure

We strive to provide an excellent customer experience.
If you have a complaint or concern regarding your order, please contact us via info@clarabeaulondon.com.
We aim to respond to all inquiries and complaints within 5 business days.

9. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of the Netherlands.
Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the competent courts in the Netherlands.