Return Policy

Last updated: November 2025

At Clara Beau London, customer satisfaction is our top priority.
If you are not completely satisfied with your purchase, you may be eligible to return your item under the conditions outlined below. Please read this policy carefully before submitting a return request.

1. Conditions for Returns

To ensure a fair and transparent return process, the following conditions apply:

  • You may request a return only after physically receiving your order.

  • Return shipping costs, including any international and customs fees, are entirely the customer’s responsibility.

  • Items must be unused, unworn, unwashed, and undamaged, and must include all original tags, labels, and packaging.

  • Trying on an item is allowed, but wearing it for use or outdoor activity is not permitted.

  • Returns made with the intent of purchasing multiple sizes or styles for fitting and later partial returns are not accepted.

  • Any return that does not meet the above conditions may be refused or subject to a partial refund.

2. How to Start a Return

To request a return, please follow these steps:

  1. Contact us via info@clarabeaulondon.com within 14 days of receiving your order.

  2. You will receive the return address of our supplier warehouse (located in China) and detailed shipping instructions.

  3. Ship the item back at your own cost, including any customs duties or taxes applied during shipment.

  4. We strongly recommend using a tracked shipping service to ensure your package reaches our facility safely.

Please note that returns sent without prior approval will not be processed.

3. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, a refund will be processed to your original payment method within 14 days after confirmation of receipt.

Refunds cover the product price only — original shipping fees and return costs are non-refundable.

4. Liability

  • Clara Beau London is not responsible for lost or delayed packages if the tracking information shows the parcel as delivered to the address provided by the customer.

  • Entering an incorrect or incomplete shipping address is the customer’s sole responsibility.

  • Address changes or corrections must be reported within 24 hours of placing the order.

We recommend double-checking your information before confirming your purchase.

5. Contact Us

For any questions or concerns regarding returns, please contact our customer service team at:
📧 info@clarabeaulondon.com